Refund policy

Our Policy

Our policy extends 14 days from the received delivery, and after this period, unfortunately, we can no longer offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.

Cancelled Purchase

For a cancelled purchase, 70-100% of the sales value is refunded. You are responsible for paying your own shipping costs. Shipping costs are non-refundable.

Order Items

An item marked as an order item at the time of purchase cannot be cancelled within the accepted order time, only after this time has passed. Order items cannot be returned after delivery has taken place.

Apply for a Return

You complete your return by logging into your customer account. Use the same email address as when placing the order to log in. You will then receive a login code sent to your email. Once logged in, you can make a return application directly through your account. Go to My Account to log in.

Returns that arrive without a sender or without information about which order the return pertains to will not be processed. Always provide the order number and the buyer's name so that we can handle your return.

Return of goods must not be made against cash on delivery.

If you are sending an item worth over 700 SEK, you should consider using a trackable service and possibly additional insurance if the package gets lost, as we do not guarantee that we will receive your returned item.

Incorrect Product

If we have sent the wrong product, we will cover any return fees. Contact us before returning the product so that we can assist you with a prepaid shipping label and ensure that the return is handled correctly.

If upon receipt of the return it appears that the correct product was sent and no error can be found, costs will be charged in connection with redelivery or deducted from the refund amount of the returned product.

Non-Returnable Items

• Non-stock items
• Electronic items where the seal is broken
• Sale items unfortunately cannot be refunded
• Specially ordered items outside the regular range
• Custom-made items (Multi-Rib Belts (Poly-V), Timing Belts, Power Bands, and axles, etc.)
• Products that are not in their original condition, are damaged, or missing parts for reasons not due to our error

We only replace items that are defective or damaged upon delivery.

Agents

Shipments not collected from agents before they are returned will incur a return fee from the shipping company, which will be invoiced to you as the customer. The return fee is 250 SEK including VAT. To avoid a return fee, it is recommended to always collect shipments sent from us. If you do not wish to keep your ordered items, you can easily make a return application via your customer account.

Received Return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Upon Approved Return

If the return is approved, your refund will be processed, and a refund will automatically be applied to your original payment method within a certain number of days.

Non-Approved Return

If your return is not approved, it may be because products are not in their original condition, are damaged, missing parts for reasons not due to our error, or are non-returnable items.

Missing a Refund?

If after a few business days you still have not received your refund back to your account, contact us at info@remlagret.se or via "Contact Us," and we will investigate this.