Shipping policy

General Information about Deliveries

Smaller items are delivered directly to the customer's mailbox. Larger orders may need to be picked up at the nearest shipping agent or delivered as a home package or on a pallet.

If a letter cannot be delivered to a mailbox, it will be returned or end up at an agent. In such cases, the shipping option must be changed and a shipping fee will need to be charged again.

Lost or Unclaimed Shipments

Responsibility for Lost Shipments

Remlagret.se takes full responsibility for shipments that are lost during transport, provided the customer has provided a correct and complete delivery address. The customer must report a lost shipment within 14 days for us to take responsibility.

Unclaimed Shipments

Shipments not picked up at the agent will incur a fee of 250 SEK for letters and packages by Remlagret.se. If home delivery or business delivery cannot be executed, a fee of 250 SEK for packages and 800 SEK for pallets will be added.

Letters and packages will be stored at the agent for up to 14 days before being returned.

Address Management

Address Confirmation

We urge all customers to carefully check and confirm their delivery address when ordering and in the order confirmation sent via email.

Incorrect Delivery Address

Customer's Responsibility: It is the customer's responsibility to provide a correct and complete delivery address. If an incorrect address is discovered, the customer should immediately contact us.

Returned Shipments: Any costs for return shipping and resending may be charged to the customer.

Lost Shipments: We cannot be held responsible if a shipment is lost due to incorrect address information.

Refunds: A refund may be offered minus any shipping and handling costs.

Correction of Address: Contact the shipping company immediately if an incorrect address is discovered after the shipment has been sent but before it has been delivered.

Our Shipping Partners

We collaborate with Postnord, DHL, and UPS. For tracking, visit each company's website.

Important Information about Shipping Options

Economy 4-12 business days: The "Economy" shipping option cannot be canceled within the delivery timeframe as your ordered products are sent between different warehouses to be shipped to you at a lower cost. This is an option that offers you as a customer the opportunity to save money on your shipping cost. Choose economy only if you have time to wait.

The longer delivery time is due to the fact that the goods must be transported through several warehouses and handled by different shippers. This means that the delivery time may be somewhat longer compared to express shipping options, but it provides a significant saving on the shipping cost. We recommend choosing this option only if you are not in a hurry to receive your goods.